Skip to main content

XProtect Axis Cloud Access for operators

Table 1. CoverTable

Guide

XProtect Axis Cloud Access

Prepared by:

Device Communications Team

April 28, 2026



XProtect Axis Cloud Access

1. Introduction 3

1.1 Overview 3

2. Installation 4

3. Axis Cloud Access Configuration Web Page 5

3.1 Axis Cloud Authentication and Authorization 5

4. Adding a Device in XProtect 11

4.1 Managing Device Access 16

4.2 Removing a device 17

5. Configuring MQTT Metadata and Events 18

5.1 Creating Device Metadata Configuration 18

5.2 Connecting Devices for Metadata 18

5.3 Configuring metadata on the device (Axis camera web page) 19

5.4 Verifying That Metadata Is Received in XProtect 20

6. Setting up Relay Outputs 22

6.1 Updating Hardware After Changing I/O Port Configuration 22

7. Troubleshooting 25

7.1 Managing the Axis Cloud Access Windows Service 25

7.2 Axis Cloud Access logs and diagnostics 26

7.3 How to Change Axis Cloud Access Ports 26