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XProtect Axis Cloud Access for operators

Axis Cloud Access logs and diagnostics

Last Updated: 1 minute read
Version1.1.21
LanguageEnglish

When troubleshooting issues with ACA - such as onboarding failures, connectivity problems, or metadata issues - log information can help identify the root cause.

The following log sources are relevant when investigating ACA‑related issues:

Axis Cloud Access writes its service logs to: C:\ProgramData\Milestone\XProtect Axis Cloud Access\Logs.

  • Axis Cloud Access service logs

These logs contain information related to service startup, cloud communication, onboarding, and device operations.

Recording server logs are located here: C:\ProgramData\Milestone\XProtect Recording Server\Logs.

  • Milestone XProtect Recording Server logs

Issues related to device discovery, communication, or driver interaction may be reflected in the Recording Server logs.