Evidence lock status messages

All went well.

The evidence lock is created/updated/deleted.

If the creation, update or deletion of an evidence lock was not entirely successful, an only partially successful message is shown and the progress bar is yellow. Click Details to see what went wrong.

Result:

The evidence lock is created/updated/deleted but without including some of the selected cameras and/or their related devices.

Additionally, this can be because a recording server is offline, in which case the evidence lock is configured, but not yet applied on the actual video. In this case, the evidence lock will be applied to the video when the recording server becomes available. You can verify that the locks are applied by looking at the size of the lock. An indication of size means that the lock is applied.

Scenario: Some of the recording servers with devices included in the evidence lock are offline.

Solution: Wait for the recording server to come online.

Scenario: One or more devices have recordings on recording servers that are not upgraded to 2020 R2 or later.

Solution: Upgrade the recording servers to version 2020 R2 or later.

Scenario: Your system administrator has changed your evidence lock user permissions after you logged into XProtect Smart Client.

Solution: Contact your system administrator.

If the creation, update or deletion of an evidence lock is not successful, a failed message is shown and the progress bar is red. Click Details to see what went wrong.

Result:

The evidence lock is not created/updated/deleted.

Scenario: All the recording servers with devices included in the evidence lock are offline.

Solution: Wait for the recording servers to come online.

Scenario: The management server is offline.

Solution: Wait for the management server to come online.

Scenario: Only for update and deletion: You do not have user permissions to one or more devices in the evidence lock.

Solution: Contact your system administrator.

Scenario: One or more devices have recordings on recording servers that are not upgraded to 2020 R2 or later.

Solution: Upgrade the recording servers to version 2020 R2 or later.