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BriefCam Troubleshooting Guide

VMS Integration Issues

Last Updated: 1 minute read
Version2024r2
LanguageEnglish

If you are having issues with VMS integrations, try adding the VMS’s host name and IP address to the hosts file.

Avigilon Issues

Why am I experiencing processing and video retrieval delays with the Avigilon integration? 

Why am I seeing “Drop frame” warnings in the ProcessingService log with the Avigilon integration? 

Bosch Issues

I’m trying to start streams for multiple Bosch cameras, but I’m receiving a "profile query failed" error. What should I do? 

Genetec Issues

Why can't I activate rules on Genetec Cameras? 

When using a Genetec integration, why do I have BriefCam rules that are stuck in the Recovering status? 

Why am I unable to get a live stream from a Genetec VMS? 

March Networks Issues

When adding a camera to a March Networks directory, why is the VSServer crashing? 

Milestone Issues

Why aren’t recordings being fetched from Milestone? 

How come I'm seeing an error when accessing the BriefCam (XPRR) tab from the Milestone Smart client? 

Why is the BriefCam tab missing from the Milestone XProtect embedded client? 

Why am I seeing a 'No Recordings' error when attempting to fetch H.265 original video from Milestone XProtect alerts in BriefCam? 

When trying to get a live stream from a Milestone VMS, why am I seeing the “Server returned 401 Unauthorized” error?