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BriefCam Troubleshooting Guide

Why is the BriefCam tab missing from the Milestone XProtect embedded client?

Last Updated: 1 minute read
Version2024r2
LanguageEnglish

Symptom

The BriefCam tab is missing from the Milestone XProtect embedded client.

Possible Root Causes

  • Visual Studio X64 redistributable package is not installed. This can be caused by a GPO or other restrictions applied by the System Administrator.

  • Windows is not up to date (even though this is one of the prerequisites).

Solution

  1. On the Smart Client machine, download the following: https://aka.ms/vs/17/release/vc_redist.x64.exe.

  2. Run the executable file as Admin.

  3. Clear the cache on the Milestone Smart client side:

    1. Go to: C:\Users\CurrentLoggedInUser \AppData\Roaming\Milestone\BriefCam\MilestoneEmbedded.

      Note that the AppData folder is a hidden folder. If you do not have hidden folders enabled on your machine, you can open the AppData folder by going to the search bar on your Windows Toolbar, typing %appdata% and pressing Enter.

    2. Delete all the contents of this folder. On the next Milestone XProtect client startup, the contents of this folder will be re-created.

    3. Access the Milestone XProtect embedded client.

  4. If this does not work, install the latest Windows update.