XProtect Transact

Investigate transactions in a view

The simplest method of investigating transactions is to view transactions in a view, wherethe receipts roll over the screen in sync with the video recordings.

Steps:

1. Click the Playback tab.

2. In the Views pane, select the transaction view. Depending on how the view has been configured, one or more receipts appear together with the cameras associated with the transaction source.
   

   

3. To browse the video sequences in backward mode, drag the time line to the right.
4. To browse the video sequences in forward mode, drag the time line to the left.
5. Use the or buttons to play the video in backward or forward play mode.

If the transaction view item is narrower than the receipt, a horizontal scroll bar allows you to view the part of the receipt that is hidden. If you try to access the scroll bar, the view item toolbar appears covering the scroll bar. To access the scroll bar, press and hold down Ctrl while moving the cursor into the view item area.

Select to change the font size of receipts.

Investigate transactions using search and filters

You can investigate transactions and the associated video recordings by using filters and search words. The filters help you narrow down your search, for example transactions from the last seven days, or a specific cash register. Search words help you identify specific data from the transactions, for example the name of the sales clerk or unauthorized discounts.

1. Click the Transact tab.
2. In the Today drop-down list, select a time interval.

3. In the Source drop-down list, select the transaction sources you want to investigate. Disabled sources are marked with "()", for example "(CashRegister_)".
   

   

4. Enter your search words. The search results are displayed as transaction lines below the filters, and in the receipt, the search item is highlighted.
5. To update the list, click .
6. Click a transaction line to view the associated video still frame. Use the or buttons to start the video in backward play or forward play mode.

Investigate transactions from a disabled source

Even if a transaction source has been disabled by your system administrator, you can still view past transactions from that source in combination with the associated video recordings.

Steps:

1. Click the Transact tab.

2. In the All sources drop-down list, select a disabled transaction source. Parentheses indicate that the source is disabled, for example "(CashRegister_1)".
   

   

3. Select a time interval, for example Last 7 days, or set a custom interval.
4. Click to view the transaction lines for the specified time interval.
5. Select a transaction line to view the associated video still frame from that exact point in time.
6. Use the or button to play the video in backward or forward play mode.

By default, stored transaction data is deleted after 30 days. However, your system administrator may have changed the retention period to anything between 1 and 1000 days.

Investigate transaction events

You can investigate transaction events, for example by identifying transactions where a specific item has been purchased. Investigating a transaction event involves viewing the details about the event in the alarm list and the associated video recordings.

Steps:

1. Click the Alarm Manager tab.
2. Click Setup in the upper right corner to enter the setup mode.
3. Expand the Properties pane.
4. In the Data Source list, select Event and click Setup again to exit the setup mode. All events are displayed in a list with the most recent at the top.

5. To view only the transaction events, expand the Filter section and enter transaction event in the Type field. Automatically the filter is applied, and only transaction events appear in the list.
   

   

6. If you want to view a specific event defined by your system administrator, open the Message list and select the event.
7. To view the video recordings associated with an event, click the event in the list. The video starts playing in the video previewer.

Investigate transaction alarms

You can investigate alarms that have been triggered by transaction events. The alarms appear in the alarm list, where you can view the details about the alarm and the associated video recordings.

Steps:

1. Click the Alarm Manager tab.
2. Click the Setup button in the upper right corner to enter the setup mode.
3. Expand the Properties pane.
4. In the Data Source list, select Alarm and click Setup again to exit the setup mode. The most recent alarms are displayed at the top.
5. To view only the alarms triggered by transaction events, expand the Filter section and enter transaction event in the Type field. Automatically the filter is applied to the list.
6. To view alarms triggered by a specific event, open the Message list and select the event.
7. To view the video recordings associated with an alarm, click the alarm in the list. The video starts playing in the video previewer.