Milestone Care™ (explained)

Milestone Care is the name of the complete service and support program for XProtect products throughout their lifetime.

Milestone Care gives you access to different types of self-help material like knowledge base articles, guides, and tutorials on our Support website (https://www.milestonesys.com/support/).

For additional benefits, you can purchase more advance Milestone Care subscriptions.

Milestone Care Plus

If you have a Milestone Care Plus subscription, you also have access to free updates to your current XProtect VMS product and can upgrade to more advanced XProtect VMS products at an advantageous price. Milestone Care Plus also offers additional functionality:

  • The Customer Dashboard service

  • The Smart Connect feature

  • The full Push Notification functionality

Milestone Care Premium

If you have a Milestone Care Premium subscription, you can also contact the Milestone support team directly. Please remember to include information about your Milestone Care ID when contacting Milestone support.

Expiration, renewal, and purchase of advanced Milestone Care subscriptions

The expiration date of the more advanced Milestone Care Plus and Milestone Care Premium subscription types is visible in the License Information window in the Installed Products table. See Installed Products.

If you decide to buy or renew a Milestone Care subscription after you have installed your system, you must manually activate your licenses before the correct Milestone Care information appears. See Activate licenses online or Activate licenses offline.