Filtering errors

This section describes how to work with error filters in Milestone Customer Dashboard. You will learn how to:

• Create error filters for a customer

• Edit error filters

• Delete error filters

Error filters (explained)

Milestone Customer Dashboard displays all errors that are reported by the VMS installations. They remain on the list until they are fixed. With error filters, any errors that match the attributes of the filter are still logged, but they:

• Are not displayed on the Errors page

• Do not trigger error notifications and are not included in error notification emails

• Set the status of the server to Filtered error instead of Error detected on the Server status page.

You can filter errors:

• By error description

• By server name

• By minimum period that an error must exist, before it appears in the errors list

• For a specified period of time.

You can see all filtered errors by selecting Filtered status in the Filter (see Search for errors ).

Create error filters for a customer

For each customer, you can specify which errors are displayed in the Errors page.

1. Select Errors in the main menu, then select Manage error filters.

   

   The created error filters for your customers will be displayed on the Manage error filters screen.

2. Select Create filter.

   

3. In the Create filter window, fill out all applicable properties for the selected filter. Start from the upper-left field (Customer) and narrow down your filter criteria by selecting details from more fields. For detailed information on filter properties, see Error filter (properties).

   As a minimum, you must specify Customer, License and Server name to save a filter.

   

4. Click Save.

The created error filter is active immediately and will display at the top of the Manage error filters page.

Any errors that match the attributes of the filter are still logged, but they:

• Are not displayed on the Errors page
• Do not trigger error notifications and are not included in error notification emails
• Set the status of the server to Filtered error instead of Error detected on the server details page.

You can see all filtered errors by selecting Filter > Filtered Errors from the Errors page.

Edit error filters

With error filters, you can customize the errors you see in the Errors page. You can modify the existing filters, depending on your current needs.

To edit a filter:

1. In the navigation pane, select Errors and then click Manage error filters.

2. Select an existing filter and click Edit.

   

3. In the Edit filter window, you can change some of the properties. After applying your changes, click Save. For more information, see Error filter (properties).

Delete error filters

With error filters, you can customize the errors you see in the Errors page. If you no longer need to filter specific errors, you can delete the error filter.

To delete a filter:

1. In the navigation pane, select Errors, then click Manage error filters.

   

2. Select an existing filter and click Edit.

   

3. Select Delete filter.

   

The error filter is removed and cannot be restored.

Error filter (properties)

With error filters, any errors that match the attributes of the filter are still logged, but they:

• Are not displayed on the Errors page

• Do not trigger error notifications and are not included in error notification emails

• Set the status of the server to Filtered error instead of Error detected on the server details page.

You can filter errors:

• By error description

• By server name

• By a minimum period that an error must exist, before it appears in the errors list

• For a specified period of time.

As a minimum, you must specify Customer, License and Server name to save a filter.

Field	Description
Customer	The name of the customer that is associated with this license (see Associate a license with a customer). Select the customer for which you want to filter errors.
License (SLC)	License code associated with the server on which the error occurred. Select the SLC. You can create multiple error filters per SLC, but you cannot include SLCs in one error filter.
Server(s)	The server name that is associated with the SLC where the error occurred. Select a server that runs under this SLC. If you want the same error filter to apply for multiple servers, you must create additional error filters with the same properties.
Error description	Select one error from the list to filter on, or all.
Error value	The error value is related to the error description. It can contain information regarding the server or devices on which an error occurred. The field is read-only. Values are generated only when you create an error filter from an error.
Filter action	Select the filter level (device or system) and the error type. You can: Ignore a specific error from a device Ignore a specific error for the entire server Ignore all errors from the device Ignore all errors from the server Choose to not monitor the system. The list of available options depends on the error level, see Error descriptions (properties). You can modify the selection only when you are creating an error filter from an error.
Filter duration	Specify a limited duration from the predefined values or select Forever to set the filter without an expiration date.
Filter creation date	The creation date is automatically set to today's date.
Filter expiration date	The expiration date is automatically set, depending on your selection in Filter duration.
Threshold	Specify for how long an error must exist before it is considered as an error by Milestone Customer Dashboard.