Error descriptions (properties)

Cannot retrieve images

Make sure that the camera is properly connected to the network and is working.

Verify that live video is available in the Management Client and XProtect Smart Client.

Live FPS is lower than expected

Check that the camera is running correctly and is not overloaded by other systems that also connect to it. Alternatively, check that the network connection to the camera has enough bandwidth and is stable.

Recording FPS is lower than expected

Check that the camera is running correctly and is not overloaded by other systems that also connect to it. Alternatively, check that the network connection to the camera has enough bandwidth and is stable.

Used space is higher than expected

The camera uses more disk space than expected.

A full disk may be a result of:

• More activity and longer periods of activity than expected.
• Too sensitive motion detection settings.
• Too high video quality, bandwidth or framerate.

Verify that the settings mentioned above are configured correctly. Also, verify that storage calculations are correct and that the retention time has been set correctly. Consider increasing available disk space.

Feed overflow (not all data recorded)

The disk used for recordings cannot keep up with the number of data it is receiving.

To solve this issue, do one or more of the following actions:

• Reduce the number of data written to the disk by lowering, for example, resolution, frame rate, image quality. Note that if you lower any of these recording settings, you may degrade the recording quality.
• Add extra drives to share the load or install faster disks/controllers to improve the storage system’s performance.
• Move cameras/hardware devices to other recording servers if you have any recording server with free resources.

Running out of disk space

The storage with the media database is running out of disk space.

Free up some disk space or move the media database to another disk that has more space available.

Go to the Management Client and change the Recording paths for the devices to solve this issue.

Archive unavailable

Check if the archive is unavailable due to a lost connection to a network drive or local drive. Then restore the connection.

Database storage unavailable

Check if the database is unavailable due to a lost connection to a network drive or local drive. Then restore the connection.

Failover started

Check why the original recording server failed and correct any issues that caused the failure.

CPU usage is high

Check all processes running on the server and stop any unnecessary activity if you can.

Alternatively, upgrade the server with a more powerful CPU. If the issue with CPU usage is taking place on a recording server, use the move hardware functionality to spread the load among recording servers.

Memory usage is high

Check the server’s memory usage and see if you can stop any unnecessary activity or if you can add any additional memory to the server.

Alternatively, use the move hardware function to spread the load among recording servers.

Service unavailable

Check why the relevant service has become unavailable and correct any issues that prevent the service from running correctly. Restart the service.

Retention time

More video is recorded than expected and the system predicts that it soon runs out of disk space and cannot record all video you have set the system up to record.

A full disk may be a result of:

• More activity and longer periods with activity than expected.
• Too sensitive motion detection settings.
• Too high video quality, bandwidth or framerate.

Verify that the settings mentioned above are configured correctly. Consider increasing the available disk space.

Archiving not finished

Archiving has started before the previous archiving completed. This issue usually occurs when disks are too slow to finish archiving in time.

If you are archiving to a network share or a Network-Attached Storage (NAS), the issue may also occur if the network is unstable or if it does not have enough bandwidth available.

Database disk full - auto archiving

The disk used to store the database has become full. As a result, the system has started to move existing recordings to the next archive.

A full disk may be a result of:

• More activity and longer periods with activity than expected.
• Too sensitive motion detection settings.
• Too high video quality, bandwidth or framerate.

Verify that the settings mentioned above are configured correctly. Consider increasing the available disk space.

Database disk full - deleting

The disk used to store the database has become full. As a result, the system has started to delete recordings to free up some space for new recordings.

A full disk may be a result of:

• More activity and longer periods with activity than expected.
• Too sensitive motion detection settings.
• Too high video quality, bandwidth or framerate.

Verify that the settings mentioned above are configured correctly. Consider increasing the available disk space.

Database full - auto archiving

The disk used to store the database has become full according to your defined limits. As a result, the system is automatically moving existing recordings to the next archive.

A full disk may be a result of:

• More activity and longer periods with activity than expected.
• Too sensitive motion detection settings.
• Too high video quality, bandwidth or framerate.

Verify that the settings mentioned above are configured correctly. Consider increasing the available disk space.

Database repair

The system has started repairing the database because the database may have become corrupt. A database usually becomes corrupt if the recording server is shut down unexpectedly.

Automatic license activation failed

The system could not automatically activate the license.

Verify that the user name and password for the automatic license activation are correct and that the management server can access the URL for the Online Activation service.

Rule-generated alert

Your system has been configured to send a message triggered from a rule. See the alarm description for more information.

No heartbeat from site

Milestone Customer Dashboard is not receiving any heartbeats from your surveillance system.

There could be one or more reasons for this situation:

1. Your system has no access to the internet. Solution: Give your system access to the internet.
2. You have disabled the Send information to the Customer Dashboard option. Solution: Go to the Options menu in the Management Application and enable this option.
3. Your recording server is not running. Solution: Make sure that your recording server is running on the tray icon and verify that you can see live video in XProtect Smart Client.