Share reports using File Transfer Protocol (FTP)

Logs and diagnostic reports can help you to determine a root cause of a failure. To share a report with a Milestone Technical Support representative, you can use File Transfer Protocol (FTP).

You can attach the report to an existing support case:

• From the Milestone Diagnostics Tool after reports' collection. See Upload reports to a Milestone FTP server from Milestone Diagnostics Tool.

• By using a third-party FTP client such as FileZilla. See Upload reports to a Milestone FTP server using FileZilla.