Upload reports to a Milestone FTP server from Milestone Diagnostics Tool

After you run the Collect Logs or Collect Defaults report, you have the option to upload the gathered information to an existing support case using FTP.

1. Select Upload to FTP. The FTP Server Credentials window opens.

2. In the FTP Server Credentials window, type in the following information:

   • MSC Number: Enter your Milestone Support case number (example: MSCxxxxxx)

   • FTP address.: From the drop-down list, select the region that is closer to you (EMEA or US) unless you are instructed otherwise

   • Username : Enter the username that was given to you by the Milestone Technical Support representative

   • Password : Enter the password that was given to you by the Milestone Technical Support representative

3. Select OK. The upload process starts. You receive confirmation upon completion.

You can see the ZIP file in your support case under the Related tab.