Upload reports to a Milestone FTP server using FileZilla

 

Before uploading, rename your ZIP file, so that it starts with the Milestone Support case number (example MSCxxxxxx - Diagnostics - [site name] - [date] [time].zip).

If you cannot upload your diagnostics report with FTP through the Milestone Diagnostics Tool, you can manually send it with a third-party FTP client. The example below describes the process with the FileZilla FTP Client, however you can upload to FTP using any FTP client.

1. Start FileZilla.

2. Under the toolbar, type in the FTP credentials that were given to you by the Milestone Technical Support representative. The port number is added automatically (the default FTP port is 21).

3. Click Quickconnect. An Insecure FTP connection window opens. Click OK to continue.

4. Browse through the file-tree on the left-side pane to locate your ZIP file and select it.

5. Right-click on the file and choose Upload. The transfer of the file starts immediately. If the transfer is successful, a log entry is shown under the Successful transfers tab.

You can see the ZIP file in your support case under the Related tab.