Open an existing Diagnostics Report

Diagnostic reports are saved as .MCLOG files. You can view them with the Milestone Diagnostics Tool. The tool automatically saves each report in {System drive}:\ProgramData\VideoOS.

If you want to create a new diagnostics report, see Create a Diagnostics Report .

By default, this directory is hidden. Make sure to enable Hidden items in Windows Explorer in your system drive to navigate to the VideoOS folder.

With this feature you can:

  • Get an overview of the VMS installation at a particular point of time

  • Compare current and previous VMS installations

  • Compare VMS installations on different machines.

To open a Diagnostics Report:

  1. On a relevant server that is connected to an XProtect server, for example XProtect Management Server, open the Diagnostics Tool.exe from the relevant file location.

  2. From the main page of Milestone Diagnostics Tool, click on the Open Existing Report button.

  3. Locate the .MCLOG file from the folder where you have saved it and select OK to open it.

If you want to learn more about the report tabs, see Diagnostics Report (properties).