Create a Diagnostics Report

To create the report:

1. On a relevant server that is connected to an XProtect server, for example XProtect Management Server, open the Diagnostics Tool.exe from the relevant file location.

2. From the main screen of Milestone Diagnostics Tool, click Run Diagnostics to open the Run Diagnostics wizard.

3. On the first page of the Run Diagnostics wizard, select the sites that you want to include in the system diagnostics. You can search for specific sites in the search bar or click Select all to make sure that every camera on all sites are included in the diagnostics.

   You must select the check box for each individual site for it to be included in the system diagnostics analysis.

   When you have selected the sites that you want to include, click Run in the top-right corner to start the analysis of your system. Depending on the size of the system's setup, the analysis may take up to five minutes to complete.

4. When the analysis of your system has completed, the Diagnostic Report page is displayed. On this page, you can see system information for each site that you included in the analysis. The system information is divided into a number of tabs that all include different information about the site's system setup. The site that comes first alphabetically is shown first when the page opens. You can change the site by selecting another site in the Sites pane on the left-side of the page.

5. Click Save to export the analysis in MCLOG format. The default location of the files is {System drive}:\ProgramData\VideoOS

   By default, this directory is hidden. Make sure to enable Hidden items in Windows Explorer in your system drive to navigate to the VideoOS folder.

You can now upload the file to your support case.