Collect default logs

With Milestone Diagnostics Tool, you can quickly collect the most important details and present them to Milestone Technical Support when necessary. With the Collect default logs option, you can:

• Extract logs from all VMS components for the past month

• Create a diagnostics report

If you want to modify the logs selection, see Collect custom logs.

To create a Collect Defaults report:

1. On a relevant server that is connected to an XProtect server, for example the management server, open the Diagnostics Tool.exe from the relevant file location.

2. From the main screen of Milestone Diagnostics Tool, select Logs & Diagnostics. Then, select Collect default logs to start the wizard.

3. A message informs you that the process is completed. The report is saved as a ZIP file on your desktop. You can close the window by selecting OK.