Create a diagnostics report

To create the report:

1. On a relevant server that is connected to an XProtect server, for example the management server, open the Diagnostics Tool.exe from the relevant file location.

2. From the main screen of Milestone Diagnostics Tool, select Logs & Diagnostics. Then, select Run diagnostics to start the wizard.

3. When the analysis of your system is completed, the Diagnostic report page is displayed. The system information is divided into a number of tabs that all include different information about the site's system setup.

4. Click Save to export the analysis as an MCLOG file. The default location of the files is {System drive}:\ProgramData\VideoOS

   By default, this directory is hidden. Make sure to enable Hidden items in Windows Explorer in your system drive to navigate to the VideoOS folder.