Define and edit incident statuses

Incident statuses help the XProtect Smart Client operators track the progress of an incident investigation. The XProtect Smart Client operators can assign one status to each incident project when they update existing incident projects.

Examples of incident statuses A detail about an incident. With incident statuses, you can track the investigation progress of incidents. Examples of incident statuses are: New, In progress, On hold, Closed are:

New
In progress
On hold
Closed

To define or edit an incident status in Management Client:

Select Site Navigation > Incidents > Incident properties.
On the Statuses tab, select:
- Add to define a new incident status
- Edit to update an existing incident status
- Delete to remove an existing incident status
You can't edit or delete incident statuses that are assigned to one or more incident projects in XProtect Smart Client. Before you edit or delete incident statuses, press F5 to refresh and include the latest changes to incident projects.
Save the settings and ask the XProtect Smart Client operators to restart XProtect Smart Client.

The next time the operators log in to XProtect Smart Client, your changes to the incident properties are reflected.