Define and edit incident categories

Incident categories help the XProtect Smart Client operators categorize incident projects in more detail. Incident categories are optional. When you have enabled the incident property, XProtect Smart Client operators can assign them to all incident projects regardless of their assigned incident type, incident status, or other incident properties.

You can enable and use five incident categories Optional details about an incident. With categories, you can add more granular information about an incident. Examples of incident categories are: the location of the incident, the number of accomplices, and if the authorities were called..

To enable and define or edit an incident category in Management Client:

1. Select Site Navigation > Incidents > Incident properties.

2. Select the Categories tab, then enable a category in the Incident categories area.

3. Give the category a name and optionally a description.

4. Now select the Category 1-5 tab corresponding to the category you enabled. For example, if you enabled Category 2 on the Categories tab, select the Category 2 tab.

5. On the right Category 1-5 tab, select:

   • Add to define a new category value

   • Edit to update an existing category value

   • Delete to remove an existing category value

   You can't edit or delete category values that XProtect Smart Client operators have assigned to one or more incident projects. Before you edit or delete category values, press F5 or select Refresh to ensure that the latest changes to incident projects are reflected.

6. Save the settings and ask the XProtect Smart Client operators to restart XProtect Smart Client.

The next time the operators log in to XProtect Smart Client, your changes to the incident properties are reflected.

For an example of how to use incident categories, see Scenario: Use incident categories to document why and where injuries occur.