Errors
You can configure your VMS system to connect to Milestone Customer Dashboard so that the VMS system can report its system errors to Milestone Customer Dashboard. The errors from the individual VMS systems are then displayed on the Errors page on Milestone Customer Dashboard.
The Errors page is for information purposes only. You cannot correct any errors from Milestone Customer Dashboard. Instead, you must connect to or open the relevant VMS system and solve the issue there.
You can only see errors from VMS installations that are set up to report errors to Milestone Customer Dashboard. See Set up error reports
Milestone Customer Dashboard refreshes the errors list every 20 minutes, based on the following criteria:
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If the VMS installation reports a new error, the error is automatically added to the list
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If the VMS installation reports a previously reported error, the error remains on the list
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If the VMS installation stops reporting an error, the error is removed from the list.
By default, the latest errors show at the top of the list, and the order is not affected by status changes. You can select the relevant column header to sort the information alphabetically, based on that column.