Errors list

The errors list shows all errors for active licenses that have sent a least one heartbeat to Milestone Customer Dashboard within the last 30 days. Find the most recent errors at the top of the list. If you want to display more errors, you have the option to:

Include errors from upgraded licenses, by selecting the Obsolete licenses check box
Include errors from servers that have not sent a heartbeat to Milestone Customer Dashboard within the last 30 days, by selecting the Inactive servers check box.

If you want to see the filtered errors, select the relevant status from the Filter (see Search for errors ).

The errors table consists of the following columns:

Field	Description	Searchable
Error status	All errors logged into Milestone Customer Dashboard obtain a New status. You can manually change the status to Being fixed. Changing the error status does not affect the list order for the errors.	Yes, from the Filter
Error description	A short description of the error. To learn more about the different errors, see Error descriptions (properties).	Yes, from the Filter
Customer	The name of the customer that is associated with this license. See Specify a customer name for a license	Yes
License (SLC)	The license code that is associated with the server on which the error occurred.	Yes
Server	The name of the server that is associated with the SLC and where the error occurred.	Yes
Error occurred	Date and time when the error occurred.	No

To see the details of a specific error, double-click on the error or select Details. A new page with these details is displayed.

The fields below relate to each, separate error:

Field	Description
Error type	Each error description belongs to one of the following categories: Camera failure Disk failure System Unknown error type
Error value	The name of the VMS server or the device that has reported the error.
Error description	A short description of the error. To learn more about the different errors, see Error descriptions (properties).
Error occurred	The date and time when the error occurred.
Server	The host name of the server that is associated with the SLC.
Location	The location of the server on which the error occurred.
Status	All new errors are displayed with a New status. You can manually select the status: New - when you stop working on a specific error Being fixed - when you are working on a specific error.
Related errors for this server	Other errors that occurred on this server. Here, you can see all errors reported on the server. Click on the Ongoing errors page to see the errors with New or Being fixed status, or go to the Closed errors page to view the archived errors.