Before you start (administrators)

To use the XProtect Mobile app for access control purposes, you need:

• A Milestone Care Plus service agreement
• Licenses required for using XProtect Access. This includes a base license and a door license for each door
• An access control system that is configured and integrated with your VMS
• If you are using one of the products listed below, you must configure the user profiles to enable access control and access requests:
• XProtect Corporate
• XProtect Expert
• XProtect Professional+
• XProtect Express+
• XProtect Essential+

If you are using XProtect Essential+, also see Configure user profiles on server (administrators).

• You must download the XProtect Mobile app from App Store℠ or Google Play and install it on your smartphone or tablet.
• In the XProtect Mobile app:
  1. You must specify the server settings of the mobile server (see Connect your mobile device to a mobile server or disconnect a mobile server).
  2. In the server settings, you must enable access request notifications (see Enable access request notifications in XProtect Mobile).

  If you have enabled the Operator login required option, the access control system will not be available in XProtect Mobile client. For more information, see the administrator manual for the XProtect Mobile server system component.