Connect your mobile device to a mobile server or disconnect a mobile server

You can connect your mobile device to more than one mobile server.

Requirements:

  • Get server and user details from your system administrator.
  • You have installed and opened the app.
  • If you want to use an HTTPS connection, a digital certificate from a certificate authority (CA) must be installed on your XProtect Mobile server.

You cannot connect to the mobile server through your XProtect Mobile app if you use a self-signed certificate. If in doubt, ask your system administrator.

Connect to a server that you have not used before

  1. Open the XProtect Mobile app.
  2. On the Servers screen:
    • Android - Tap Add server to scan the local network for mobile servers.
    • iOS - Tap Edit, then tap Add server to scan the local network for mobile servers.

      The XProtect Mobile client has a scanning functionality for finding XProtect Mobile servers based on UPnP and it lists these servers under New servers. Select one or more servers, and then tap to save.

      The Already added servers group lists the servers that you have connected to your mobile device before.

  3. If you choose to add the server manually, tap Add server manually. On the Add servers screen specify the following settings:
    • In the Server name field, enter a name for the server. The server name shows in the list of servers on your device, and it can be anything you want.
    • In the Address field, enter the server IP address or the server host name.
    • Specify the connection type protocol. By default, the connection type is set to HTTPS.

      To connect to a mobile server with an HTTP connection setting configured, you must set the connection type protocol to HTTP on the app side. If in doubt, contact your system administrator.

      If you use an MDM functionality on your mobile device, the mobile server details will be entered automatically. For more information, see Mobile device management (MDM) (explained).

    • To continue login, tap Continue login and follow the instructions to log in to the server (see Logging in and out). To save the server details and log in later, tap Save and log in later.

Connect to a server that you have used before

  1. Open the XProtect Mobile app.
  2. From the list of servers in your network, tap the mobile server you want to connect to.
    • If you have previously enabled Remember me for this mobile server, tap the server to log in.
    • If you haven't enabled the Remember me setting, tap the server and follow the instructions to log in to the mobile server (see Logging in and out).

Connect by entering the unique identifier for the server

This connection method uses the Address book service and requires a Milestone Care Plus subscription package.

Ask your system administrator for the unique identifier for the server. To ensure you can connect via this connection method, you must have enabled the Automatic connection setting on the Edit server screen.(see View and edit connections to mobile servers).

  1. Open the XProtect Mobile app.
  2. On the Servers screen:
    • Android - Tap Add server to scan the local network for mobile servers.
    • iOS - Tap Edit, then tap Add server to scan the local network for mobile servers.
  3. On the Add servers screen, tap Add server with ID.
  4. Enter the server ID and tap Add server.
  5. To continue login, on the Servers screen, tap the mobile server. Then, follow the instructions to log in to the mobile server (see Logging in and out).

Connect from an email

This connection method uses the Address book service and requires a Milestone Care Plus subscription package.

Your system administrator can send you an email that contains a unique identifier for the server. Use the identifier to connect your mobile device to a mobile server.

  1. On your mobile device, find the email from your system administrator.
  2. If XProtect Mobile is not installed, tap the Download XProtect Mobile link to go to the store where you can download it. Then, install the app on your device.
  3. In the same email, tap Add your server to XProtect Mobile.
  4. To continue login, on the Servers screen, tap the mobile server. Then, follow the instructions to log in to the mobile server (see Logging in and out).

Disconnect a mobile server

If you want to disconnect your mobile device from a server:

  • Android and iOS - After you log in to the mobile server, on the server screen:
    1. In the upper left-hand corner, tap the user menu.
    2. Tap Disconnect from server.
  • Android - After you log in to the mobile server, go back to the Servers screen:
    1. In the servers list, go to the server you want to disconnect.
    2. Tap and then tap Disconnect.

If you have enabled the Remember me setting, on your next login, your user credentials will remain saved for the disconnected server.