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BriefCam Troubleshooting Guide

The processing fails and in the log I’m getting the error: Failed to reserve memory for DeviceBuffer. What should I do?

Last Updated: 1 minute read
Version2024r2
LanguageEnglish

If the processing (Processing Server service / Alert Processing Server service) fails, you may see something like the following in the logs:

"ERROR - Throw: Failed to reserve memory for DeviceBuffer" 

To resolve this issue, set the OX.ini file’s FrameTimeoutMS parameter to 3000000.