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BriefCam Troubleshooting Guide

RESEARCH Module Issues

Last Updated: 2 minute read
Version2024r2
LanguageEnglish

If you suspect that you have encountered an error related to the RESEARCH module, try the following:

  1. BriefCam uses Qlik Sense technology to display dashboards in the RESEARCH solution. Check that the Qlik Services are running.

    Qlik services.png
  2. Clear the browser's cache.

  3. Check the log files at: C:\ProgramData\Qlik\Sense\Log\.

  4. If the timezone in the Postgres SQL database was changed, the BIRuleEngine cannot work correctly. Therefore, if you changed the timezone, edit it back in the postgresql.conf file, which is usually located at: C:\PostgreSQL. The timezone is defined in the log_timezone parameter.

  5. The Qlik Sense services run as Microsoft Windows services, which you can deploy on a single server or on separate server nodes that have dedicated roles in a Qlik Sense (BriefCam RESEARCH) site.

  6. Check that the required ports are open:

RESEARCH (Qlik)

Port #

HTTP

TCP 8090

Inbound / Outbound

HTTPS

TCP 443

Inbound / Outbound

API ports

TCP 4242, TCP 4243

Inbound / Outbound

Qlik Sense Engine Service

TCP 4747

Inbound / Outbound

Broker Service

TCP 4900

Inbound / Outbound

Qlik Sense Repository Database (QRD)

TCP 4432

Inbound

Qlik Sense Printing Service (QPR Listen Port)

TCP 4899

Inbound / Outbound

Qlik Sense Logging Service

TCP 7070

Outbound

License Service

TCP 9200

Outbound

See also:

When installing the RESEARCH component, I get this error. What should I do?

In the RESEARCH module, the dashboards are flickering, unexpected login prompts or error messages are opening. What should I do? 

How come the dashboards are not accessible via Firefox or Chrome? 

The qlik_migrate tool returned a fail message. What should I do? 

When working with the RESEARCH component, why am I seeing a message that the file format is unsupported? 

The Number of Objects Ready for Dashboards in RESEARCH source groups remains low. Why? 

When accessing RESEARCH dashboards, why am I receiving a 400 error page with the error message "incorrect header"?