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BriefCam Troubleshooting Guide

Licensing Issues

Last Updated: 1 minute read
Version2024r2
LanguageEnglish

Most license issues are related to the validation of a feature.

  • Check that the HASP service (Sentinel LDK License Manager service) is up and running.

    Sentinel license running.png
  • Try checking the VSServer log for the feature that was not validated.

  • Check that the HASP drive is installed by going to the browser and trying to access localhost:1947.

  • In the browser, go to localhost:1947, check that the installed sentinel keys are listed properly and that none of the products have expired.

    Safenet.png

See also:

Why Is the License Not Working Over the Network?

Why am I getting the EMS_APPLICATION_ERROR 999 error when I try to activate the license?

Why am I getting the EMS_APPLICATION_ERROR 1104 error when I try to activate the license?

What should I do if the license becomes broken?

Why is the License Activation Tool crashing?

Why does the license activation tool appear with a blank UI?

The services keep crashing and I can't log into BriefCam. How can I validate the integrity of the BriefCam license component?

Why was the Tag ID not updated when I upgraded BriefCam?