Repair a database exported in XProtect format

If an exported database in XProtect format is corrupt, you can repair it by opening it with XProtect Smart Client – Player.

1. Open the folder that contains the exported video and run the SmartClient-Player.exe file.

2. If the exported video is password protected, enter the password.

3. Select Connect.

4. Select the Setup button in the upper-right corner.

5. Expand the Overview pane and select Open database .

   Do never attempt to open a live database or live archive with XProtect Smart Client – Player, as this may damage the indexing of your recordings, and as a result, they become unavailable.

6. Select the folder containing the relevant exported database. The default folder for databases with exported video is C:\Users\[user name]\Documents\Milestone\Video Export\[name of export]\Client Files\Data\Mediadata\[name of device]. When you select an exported database, the device name appears next to the Camera, Microphone, or Speaker field.

   If the system cannot identify a camera, for example, when you open archived recordings, the device name will be Unknown and all three types of devices will be added as Unknown devices (even if they don’t exist) with the exported database file name assigned. If there is no device, the field contains N/A.

7. If the exported database you’re trying to open is corrupt, the wizard repairs it.