Connect your mobile device to a mobile server

You can connect devices that are running Google Android or Apple iOS.

Requirements:

  • Get network and user details from your system administrator
  • You have installed and opened the app
  • If you want to use an HTTPS connection, a digital certificate from a certificate authority (CA) must be installed on your XProtect Mobile server.

You cannot connect to the mobile server through your XProtect Mobile app if you use a self-signed certificate. If in doubt, ask your system administrator

Connect to a server that you have not used before

  1. Open the XProtect Mobile app.
  2. On the Servers screen:
    • Android - Tap Add server to scan the local network for mobile servers
    • iOS - Tap Edit, then tap Add server to scan the local network for mobile servers
  3. You can choose to add the server manually by tapping Add server manually. The Add server screen opens.
    1. Under Server details, enter a name for the server and its IP address. The server name shows in the list of servers on your device, and it can be anything you want.
    2. Under User details, enter your user credentials. The user profile must be defined in the surveillance system by your system administrator.
    3. Optionally, you can also do the following:
    • Enable Automatic connection - the setting allows you to connect to the mobile server even if the server address has changed
    • Change the Secure connection setting. By default, the connection uses HTTPS, and the Secure connection setting is enabled. To use an HTTP connection, you must disable the setting

      To connect to a mobile server with an HTTP connection setting configured, you must disable the Secure connection setting on the app side. If in doubt, contact your system administrator.

    • Enable the Default server setting to always connect to this mobile server when you start XProtect Mobile
    • Enable the Receive notifications setting to be notified when alarms trigger or when there is a problem with a device (see Enable or disable notifications)
    • Enable Save credentials to avoid having to enter your credentials the next time you log in. You must also enable the setting to receive notifications.
  4. To save your settings:
    • Android - Tap Save server settings
    • iOS - Tap Done
  5. On the Servers screen, tap the mobile server. The Login screen is displayed.
  6. Enter your login credentials for XProtect Mobile Server, and then tap Log in (see Log in to the XProtect Mobile app).

Connect to a server that you have used before

  1. Open the XProtect Mobile app.
  2. On the Servers screen:
    • Android - Tap Add server to scan the local network for mobile servers
    • iOS - Tap Edit, then tap Add server to scan the local network for mobile servers
  3. The Already Added Servers group lists the servers that you have connected to before. Select one or more servers, and then tap to save.
  4. On the Servers screen, tap the mobile server. The Login screen is displayed.
  5. Enter your login credentials for XProtect Mobile Server, and then tap Log in (see Log in to the XProtect Mobile app).

Connect by entering the unique identifier for the server

This connection method uses the Address book service and requires a Milestone Care Plus subscription package.

Ask your system administrator for the unique identifier for the server.

  1. Open the XProtect Mobile app.
  2. On the Servers screen:
    • Android - Tap Add server to scan the local network for mobile servers
    • iOS - Tap Edit, then tap Add server to scan the local network for mobile servers
  3. Tap Add server with ID.
  4. Enter the server ID and tap Add server.
  5. On the Servers screen, tap the mobile server. The Login screen is displayed.
  6. Enter your login credentials for XProtect Mobile Server and tap Log in (see Log in to the XProtect Mobile app).

Connect from an email

This connection method uses the Address book service and requires a Milestone Care Plus subscription package.

Your system administrator can send you an email that contains a unique identifier for the server. Use the identifier to connect your mobile device to a mobile server.

  1. On your mobile device, find the email from your system administrator.
  2. If XProtect Mobile is not installed, tap the Download XProtect Mobile link to go to the store where you can download it. Then, install the app on your device.
  3. In the same email, tap Add your server to XProtect Mobile.
  4. On the Servers screen, tap the mobile server. The Login screen is displayed.
  5. Enter your login credentials for XProtect Mobile Server and tap Log in (see Log in to the XProtect Mobile app).