Log in to the XProtect Mobile app

First-time login

You can log in to the XProtect Mobile app as a basic user or as a Windows user. Your system administrator defines the authentication login method in XProtect Management Client.

Milestone recommends that you use a secure connection when you manage your user credentials.

To log in as a basic user, you must change the temporary password that your system administrator has given you:

Tap the XProtect Mobile app icon.
From the list of servers, tap the mobile server that you want to connect to. A dialog box appears.
Tap Continue to open a new window.
Follow the instructions that are shown in the Set a new password wizard and save your new password.
After you have saved your changes, you will be redirected back to the Servers screen.
From the list of servers, tap the relevant mobile server. The Login screen is displayed.
In the User name and Password fields, enter your login credentials.
(Optional) Tap Save credentials to remember your user name and password for your next login.
Tap Log in.
(Optional) If your system administrator has set up two-step verification for your user account, you are asked for a verification code, which the system sends to your email address. If in doubt, ask your system administrator for the email address.
1. Open your email program and make a note of the numbers.
2. Enter the code in the XProtect Mobile app and tap Log in.
  If you do not use the verification code within a specific period of time (the default period of time is five minutes), the verification code times out. You can then request a new code on the screen where you enter the code.
  If you exceed the number of allowed code entry attempts (the default number is three), you will be blocked from making more attempts. In that case, you must log out of the XProtect Mobile app and log in again.

If your system administrator forces you to change your password on next login, follow the steps listed above to log in.

To log in as a Windows user:

Tap the XProtect Mobile app icon.
From the list of servers, tap the mobile server that you want to connect to.
In the User name and Password fields, enter your Windows user credentials.
Windows user credentials are specific to a machine or a domain.
Tap Log in

Change password

To be able to manage your user credentials, you must use XProtect VMS 2021 R1 or later.

Changing your password often increases the security of your XProtect VMS system. If you log in as a basic user, you can change your password whenever you want to, or your system administrator can force you to change your password. If you use the Windows authentication method, only your system administrator can change your password.

To change your password, go to the Servers screen of the XProtect Mobile app.
- Tap the relevant mobile server, then tap Edit. The Edit screen is displayed
- If you haven't saved your current credentials, tap the relevant mobile server. The Login screen is displayed
Tap Change password to open a new browser window.
Follow the instructions in the Set a new password wizard and save your new password.
After you save your changes, you'll be redirected back to the Servers screen in the XProtect Mobile app.
From the list of servers, tap the relevant mobile server. The Login screen is displayed.
In the User name and Password fields, enter your login credentials.
(Optional) Tap Save credentials to remember your user name and password for your next login.
Tap Log in.

If you have forgotten your current password, you must contact your system administrator. The system administrator will force you to change your password on your next login.

If you have made many unsuccessful login attempts, your account will be locked out. You can either wait for the lockout time to expire or contact your system administrator. The administrator can enable your account again and, in addition, may force you to change your password on the next login.