Search for errors

You can search for errors by:

• Error status

• Error description

• Customer

• License (SLC)

• Server

By default, only errors from active licenses with a heartbeat within the last 30 days are displayed. If you want to see more errors, you have the option to:

• Include errors from upgraded licenses by selecting Obsolete licenses check box

• Include errors from servers without a heartbeat within the last 30 days by selecting Inactive servers check box .

  

Filtered errors are displayed only when Filtered status is selected from the Filter. If you want to learn more about error filters, see Filtering errors .

To look for specific errors:

1. In Milestone Customer Dashboard, navigate to the Errors page.

2. In the Search field, search for a specific license, customer, or server .

3. (Optional) Use the Filter to search for a specific Status. You can select:

   • All active errors - Errors with status New and Being fixed that are not hidden by a custom filter

   • New - Errors that require attention

   • Being fixed - Errors that are currently under investigation

   • Filtered errors - Errors that are hidden from the main view by a custom filter

4. (Optional) Use the Filter to search for a specific Error description. To see the complete list, go to Error descriptions (properties).