Update device firmware

You can update the firmware of multiple devices simultaneously if they are compatible with the same firmware file and if the devices supports firmware updates.

The user interface shows you directly if a model supports firmware updates. You can also go to the Milestone website to find out if a model is supported: https://www.milestonesys.com/community/business-partner-tools/supported-devices. For devices that do not support firmware updates, you must update the firmware of the device from its web page.

Prerequisite:

• Download a valid firmware file that is compatible with your devices.

Milestone does not take responsibility for hardware device malfunction if an incompatible firmware file or hardware device is selected.

When you update firmware, the device will temporarily lose connection to the recording server.

To update the firmware for one or more devices:

1. Select the site the device belongs to. To see a list of all sites that have been added by an organization, see Get an overview of your sites.

2. Select Devices from the panel on the left-hand side.

3. Select the devices you want to update by selecting the checkbox in the left-most column.

4. Click Device actions and select Update firmware.

5. Browse for a firmware file on your computer. XProtect Remote Manager scans your file and uploads it to the cloud. Once the file is uploaded, click Continue.

6. Once the scanning is complete, select Continue to send the file to the VMS.

7. In the Confirm your update dialog, revie the selected devices and click Update.

   You can minimize the dialog to let the wizard run the process in the background.