Troubleshooting: Login attempts
You might see the following messages and warnings when you log in to XProtect Smart Client. Select a message or warning to troubleshoot.
You have tried to log in at a time when your user permissions don’t allow you to log in.
How to fix: Wait until you’re permitted to log in. Contact your system administrator if in doubt about your user permissions.
You currently have no access permissions to any part of the XProtect Smart Client.
How to fix: Contact your system administrator, who can change your access permissions if required.
This error message only appears in a rare scenario where someone uses a backed-up, unchanged configuration from one XProtect VMS system on another XProtect VMS system. Result: different cameras try to use the same identity, and XProtect Smart Client users can’t access the XProtect VMS system.
How to fix: Contact your system administrator.
You have entered your own credentials in the Authorized by field.
How to fix: Contact a person with authorization permissions. This could be your supervisor or your system administrator. The person must enter their credentials to authorize your login.
You have tried authorizing a user, but you don’t have the user permission to do so.
How to fix: Ask your system administrator to check that you have the necessary permissions to authorize other users or ask someone with sufficient user permissions to authorize the user.
The management server of the XProtect VMS system is not at the specified server address.
How to fix: Verify that you have entered the correct server address. The http:// or https:// prefix and port number are required as part of the server address (example: https://123.123.123.123:80, where :80 indicates the port number). Contact your system administrator if in doubt.
The XProtect VMS system can’t recognize the specified user name and/or password.
How to fix: Verify your user name is correct and enter your password again. User names and passwords are case-sensitive. For example, there is a difference between Amanda and amanda.
The maximum number of clients allowed to connect to the XProtect VMS system simultaneously has been reached.
How to fix: Wait for a while before connecting again. If you urgently need access to the XProtect VMS system, contact your system administrator. Your system administrator can extend the number of simultaneously connected clients.
You try to log into XProtect VMS system that doesn’t have a certificate installed.
How to fix: Contact your system administrator or select Allow to log in using HTTP. HTTP is a network protocol that operates without the use of a certificate.
Note
If your XProtect Smart Client is connected to a XProtect VMS system or a federated site using the older security model (HTTP), a Not secure information message is shown to the left of the global toolbar.
Your time-dependent user permissions no longer allow you to use a feature or functionality. Your user permissions can vary depending on time of day, day of week, etc. Therefore, you can likely use the feature or functionality at a later stage.
How to fix: Wait til later or contact your system administrator.
Your permissions to use XProtect Smart Client can depend on time of day, day of week, etc.
When that is the case, you will typically see this message a number of minutes or seconds before your session will be closed. Your system administrator defines when the message is sent.
How to fix: Wait til later or contact your system administrator.
The XProtect Smart Client closes for security reasons if you haven’t used the application for a while. Typically, this message appears some minutes or seconds before the session closes. Your system administrator defines when the message is sent.