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Investigate access control events

Last Updated: 1 minute read

You may want to check who entered a building during the last hour or who was denied access. Other examples of access control events are Door controller tampering and Door controller power failure. Such events are defined in the access control system.

Note

By default, all access control events from the last 30 days are displayed.

  1. Open Access control:

    • Android - Tap the Access Control tab, then tap Respond_to_access_requests_2.jpg and select Events.

    • iOS - Tap MobC_iOS_access_control.png, then tap Events.

  2. Optional. If the event is not in the list, tap Load more at the bottom of the list to view more events.

  3. Tap an event to view details about it. For example, if the event is Door Locked, tap View door to check the state of the door or to lock or unlock the door.

  4. To play back the video recorded at the time of the event:

    • Android - Tap MobC_Android_Playback_icon_I.png.

    • iOS - Tap MobC_iOS_Playback_icon_I.png.

  5. Optional. If the camera has audio devices (microphone and speaker) attached, you can listen to two-way recorded audio when you play the video recording forward at normal speed (see Find and view video recordings).