Training of personnel
Before deploying, configuring, operating, or maintaining the IT environment and XProtect Corporate, ensure that personnel have the knowledge and training required for their assigned responsibilities.
Personnel must be familiar with the systems and tasks for which they are responsible.
IT administrators must have the knowledge required to securely deploy and maintain:
Microsoft Windows servers.
Active Directory Domain Services.
Public Key Infrastructure and certificate management.
Microsoft SQL Server.
Network and operating system security.
XProtect Corporate
IT Administrators must have the knowledge to install XProtect Corporate and configure basic security, such as selecting the deployed certificates for each XProtect Corporate server component.
Built-in VMS Administrators and Hardware Device Administrators must have the knowledge required to securely configure, administer, and maintain XProtect Corporate and connected hardware devices.
Security Guards must be trained to operate XProtect Smart Client securely and to follow the organization's procedures for monitoring, incident handling, evidence handling, exports, and reporting security or operational issues.
The recommended training is available through the Milestone Learning and Performance Portal: Milestone Learning and Performance Portal
Recommended XProtect Corporate training for IT Administrators:
IT Administrators involved in deployment should complete the parts of the Advanced Configuration learning plan relevant to installing XProtect Corporate, and configuring secure communication using deployed certificates, including:
Installing XProtect VMS in a multi-server environment.
Preparing Windows computers for a multi-server XProtect installation.
Creating the account used by XProtect services.
Installing XProtect Management Server.
Installing XProtect Recording Server.
Installing XProtect Management Client.
Installing XProtect Smart Client.
Installing applicable Milestone hotfixes.
Backing up and restoring XProtect VMS.
Note: The Advanced Configuration learning plan also contains training for components, integrations, and deployment scenarios that are not included in the configuration described in this guide. IT Administrators only need to complete content relevant to installing the XProtect Corporate components, and configuring secure communication as described in this guide.
Recommended XProtect Corporate training for Built-in VMS Administrators and Hardware Device Administrators includes:
Maintenance and Troubleshooting
Administrators responsible for ongoing maintenance of the XProtect Corporate configuration should complete the parts of the Maintenance and Troubleshooting learning plan relevant to their assigned responsibilities, including:
Moving hardware devices.
Configuring and using the Bulk Password Manager.
Recommended training for Security Guards includes:
Security Guards should complete the parts of this learning plan relevant to their assigned responsibilities, including:
Working with views in XProtect Smart Client.
Viewing live and recorded video.
Using camera controls.
Searching for cameras and views.
Using playback.
Creating bookmarks.
Investigating incidents in XProtect Smart Client.
Exporting video evidence in XProtect Smart Client.
Note: The Using XProtect learning plan may also contain training for products, integrations, and deployment scenarios that do not apply to the configuration described in this guide. Security Guards only need to complete content relevant to their assigned responsibilities and the XProtect Smart Client tasks described in this guide.
Access the training
A Milestone account is required to sign in to the Milestone Learning and Performance Portal and access the recommended learning plans.
If you do not already have a Milestone account, create one before accessing the learning portal: https://www.milestonesys.com/signup/.
After creating your account, sign in to the Milestone Learning and Performance Portal using your Milestone account credentials.