Maintenance

AWS shared responsibility model

Security and Compliance is a shared responsibility between AWS and the end-customer. This shared model can help relieve the customer’s operational burden as AWS operates, manages, and controls the components from the host operating system and virtualization layer, down to the physical security of the facilities in which the service operates.

Figure 14. AWS shared responsibility model

AWS is responsible for protecting the infrastructure that runs all the services offered in the AWS Cloud. This infrastructure is composed of the hardware, software, networking, and facilities that run AWS Cloud services, and include all AWS services used in a XProtect VMS deployment. The customer assumes responsibility and management of the Windows operating system (including updates and security patches), the XProtect VMS software, as well as the configuration of the AWS provided security group firewall.

Technical Support

While AWS provides technical support on the infrastructure services provided by AWS under the AWS agreement, Milestone will provide technical support on the XProtect VMS software through the Milestone channel partner, from whom the XProtect software license was obtained.

XProtect VMS upgrade

End customers with XProtect VMS deployed on AWS can upgrade to newer versions of XProtect at any time once a newer version becomes available. An upgrade of an AWS deployed XProtect system is handled in the same way as a traditional on-premises installations. This implies that the XProtect SLC shall be upgraded via the Milestone channel partner. The upgrade of the XProtect VMS software is made through an upgrade of the individual EC2 instance, or instances, used for the deployment, normal upgrade procedures. It is currently not possible to upgrade an existing deployment via AWS Marketplace.

Customers with Care Plus service coverage can upgrade to the latest version of the XProtect VMS software without any additional charge, in the same way as when the software is deployed on a physical infrastructure on the customer’s premises.

Milestone Care services

Milestone Care services are applicable to XProtect VMS products deployed on AWS, in the same way as for traditional on-premises deployments. That means that end customers can purchase Care Plus, Care Premium and Care Elite service coverage for their XProtect VMS product(s). The Care services are obtained through the Milestone distribution channel together with the XProtect VMS software licenses.