Test Analytics Event (properties)

When you test the requirements of an analytics event, a window appears that checks four conditions and provides possible error descriptions and solutions.

Condition	Description	Error messages and solutions
Changes saved	If the event is new, is it saved? Or if there are changes to the event name, are these changes saved?	Save changes before testing analytics event. Solution/Explanation: Save changes.
Analytics Events enabled	Is the Analytics Event feature enabled?	Analytics events have not been enabled. Solution/Explanation: Enable the Analytics Events feature. To do this, click Tools > Options > Analytics Events and select the Enabled check box.
Address allowed	Is the IP address/host name of the machine sending the event(s) allowed (listed on the analytics events address list)?	The local host name must be added as allowed address for the Analytics Event service. Solution/Explanation: Add your machine to the analytics events address list of allowed IP addresses or host names. Error resolving the local host name. Solution/Explanation: The IP address or host name of the machine cannot be found or is invalid.
Send analytics event	Did sending a test event to the Event Server succeed?	See table below.

Each step is marked by either failed: or successful: .

Error messages and solutions for the condition Send analytics event:

Error message	Solution
Event server not found	Unable to find the event server on the list of registered services.
Error connecting to event server	Unable to connect to the event server on the stated port. The error occurs most likely because of network problems, or the Event Server service has stopped.
Error sending analytics event	The connection to the event server is established, but the event cannot be sent. The error most likely occurs because of network problems, for example a time out.
Error receiving response from event server	The event has been sent to the event server, but no reply received. The error most likely occurs because of network problems or a port that is busy. See the event server log, typically located at ProgramData\Milestone\XProtect Event Server\Logs\.
Analytics event unknown by event server	The Event Server service does not know the event. The error most likely occurs because the event or changes to the event have not been saved.
Invalid analytics event received by event server	The event format is incorrect.
Sender unauthorized by event server	Most likely your machine is not on the list of allowed IP addresses or host names.
Internal error in event server	Event server error. See the event server log, typically located at ProgramData\Milestone\XProtect Event Server\Logs\.
Invalid response received from Event server	The response is invalid. Possibly the port is busy or there are network problems. See the event server log, typically located at ProgramData\Milestone\XProtect Event Server\Logs\.
Unknown response from event server	The response is valid, but not understood. The error occurs possibly because of network problems, or the port is busy. See the event server log, typically located at ProgramData\Milestone\XProtect Event Server\Logs\.
Unexpected error	Please contact Milestone support for help.