Update firmware on hardware devices

Available functionality depends on the system you are using. See the complete feature list, which is available on the product overview page on the Milestone website (https://www.milestonesys.com/products/software/xprotect-comparison/).

Management Client allows you to update the firmware of hardware that has been added to your VMS system. You can update firmware for multiple hardware devices simultaneously if they are compatible with the same firmware file.

The user interface shows you directly if a model supports firmware updates. You can also go to the Milestone website to find out if a model is supported: https://www.milestonesys.com/community/business-partner-tools/supported-devices/

For devices that do not support firmware updates, you must update the firmware of a hardware device from its web page.

When you update firmware, the hardware devices lose connection to the recording server momentarily.

After you have updated the firmware, the result for each hardware device appears on the screen. For unsuccessful changes, the reason for failure appears if the hardware device supports such information. The results are also logged under Server logs.

For hardware devices with ONVIF drivers and multiple user accounts, only an administrator of XProtect with administrative permissions of the hardware device can update firmware from the VMS.

  • The hardware device model supports firmware updates by Milestone.

Steps:

  1. In the Site Navigation pane, select the Recording Servers node.
  2. Right-click the relevant recording server or hardware in the overview pane.
  3. Select Update hardware firmware. A wizard appears.
  4. Follow the instructions on the screen to complete the changes.
  5. You may only update multiple hardware devices that are compatible with the same firmware file. Hardware that is added through the ONVIF driver is found under other, rather than its manufacturer name.
  6. The last page shows the result. If the system could not update the firmware, click Failed next to the hardware device to see the reason.

Milestone does not take responsibility for hardware device malfunction if an incompatible firmware file or hardware device is selected.