Change passwords on hardware devices

Available functionality depends on the system you are using. See the complete feature list, which is available on the product overview page on the Milestone website (https://www.milestonesys.com/products/software/xprotect-comparison/).

You can change passwords on multiple hardware devices in one operation.

Initially, the supported devices are models from Canon, Axis, Bosch, Hanwa, Panasonic, Sony, Hikvision, and ONVIF compatible hardware devices, but the user interface shows you directly if a model is supported or not. You can also go to our website to find out if a model is supported: https://www.milestonesys.com/community/business-partner-tools/supported-devices/

For devices that do not support device password management, you must change the password of a hardware device from its web page and then manually enter the new password in Management Client. For more information, see Edit hardware.

You can choose to:

Let the system generate individual passwords for each hardware device. The system generates passwords based on the requirements from the manufacturer of the hardware devices.
Use a single user-defined password for all hardware devices. When you apply the new passwords, the hardware devices lose connection to the recording server momentarily. After you have applied new passwords, the result for each hardware device appears on the screen. For unsuccessful changes, the reason for failure appears if the hardware device supports such information. From within the wizard, you can create a report of successful and failed password changes, but the results are also logged under Server logs.

For hardware devices with ONVIF drivers and multiple user accounts, only an administrator of XProtect with administrative permissions of the hardware device can change passwords from the VMS.

Steps:

In the Site Navigation pane, select the Recording Servers node.
Right-click the relevant recording server or hardware in the overview pane.
Select Change Hardware Password. A wizard appears.
Type the password using lower and upper letters, numbers, and the following characters: ! ( ) * - . _

The maximum password length is 64 characters.

The maximum password length for the Bosch FLEXIDOME IP outdoor 5000 MP NDN-50051 camera is 19 characters.
Follow the instructions on the screen to complete the changes.

The Password last changed field shows the time stamp of the latest password change based on the local time settings of the computer that the password was changed from.
The last page shows the result. If the system could not update a password, click Failed next to the hardware device to see the reason.
You can also click the Print report button to see the full list of successful and unsuccessful updates.
In case you want to change the password on the hardware devices that failed, click Retry, and the wizard starts over with the failed hardware devices.
If you select Retry, you can no longer access the report from the first time you completed the wizard.
Due to security restrictions, some hardware devices might become unavailable for a certain period if you fail to change password several times in a row. Security restrictions vary for different manufacturers.