CCure 9000 XProtect Access instance cannot communicate with CCure 9000
If XProtect is unable to authenticate or communicate with CCure 9000, there might be a problem with the CCure 9000 victor web service application pool. Follow these steps to make sure the CCure 9000 victor web service is correctly started and accepts requests:
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Go to the CCure 9000 server
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Open a web browser and go the address below:
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http://localhost/victorwebservice/
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If the browser opens a page similar to the one below, everything is okay with the victor web service
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If the browser leads to an error message similar to the one seen below, click the button shown on the page to recycle the victor web service application pool
