User Experience in XProtect Smart Client

The retrieval, synchronization and playback of video and audio initially recorded to the camera’s Edge Storage is fully transparent to the XProtect Smart Client users as these recordings and the video and audio recorded directly by the recording server are stored in the same media database in the recording server once the Edge Storage recordings are retrieved.

If recordings stored on the camera’s Edge Storage are to be used as recordings related to alarms, access control events, bookmarks, evidence lock, or time critical investigations, it is necessary to create a rule that automatically retrieves the needed recordings from the camera’s Edge Storage to make the recordings available for playback with the respective XProtect Smart Client features.

Since retrieval of Edge Storage recordings can take some time, it should be considered how much retrieval time is acceptable for the user. If the retrieval time is too long for the user, it is recommended that the recording is done only by the recording server and not the Edge Storage in the camera.