Create snapshots of a module for support

1. On a computer that has access to the failover cluster, open a browser and specify the URL of the failover web console using this format: http://[computername.domainname]:9010 or https://[computername.domainname]:9453.

   The [computername.domainname] is the FQDN of either Node 1 or Node 2.

   On Node 1 and Node 2, double-click the icon of the XProtect Management Server Failover web console on your desktop.

2. To log in to the failover web console, you must authenticate with the user name admin and the password you set during the configuration of the failover cluster. If you do not remember your password, see Change the password for authentication.

3. In Control tab, click on the button of the node. It opens a menu with all actions that can be executed on the selected node.

4. Select the Support submenu, then Snapshot command. The web console relies on the web browser download settings for saving the snapshot file on your workstation.

5. Repeat this operation for the other node in the cluster.

6. Send snapshots to support.

The module snapshot action for a node is available in Control and Monitoring tabs.

A snapshot command creates a dump and gathers under SAFEVAR/snapshot/modules/AM the last 3 dumps and last 3 configurations to archive them in a ZIP file.

A dump command creates a directory dump_<date>_<hour> on the server side under SAFEVAR/snapshot/modules/AM. The dump_<date>_<hour> directory contains the module logs (verbose and not verbose) and information on the system state and processes of the failover cluster at the time of the dump.