Troubleshooting: No video or bounding boxes

There are several reasons why you may suddenly be unable to see video from cameras in XProtect Smart Client.

Possible causes include:

• Ongoing maintenance on a camera or the network.

• Network disruptions.

• Your system administrator has given you permission to view video only during certain hours.

• Your system administrator has revoked your permission to view video from a camera.

• Your system administrator has changed the configuration of your XProtect VMS.

This message appears when one or more camera view items can’t show bounding boxes.

The bounding boxes and video are not synchronized.

If your computer's system time is not the issue, your system administrator need to ensure that the bounding box metadata and the video from the recording server are properly synchronized.