Troubleshooting: searching

You have tried to create a surveillance report based on one or more search results, but the report could not be created. There may be different reasons:

• You have already created a report with the same name in the same location, and the report is currently open. To resolve the issue, close the report, and try again.
• You do not have the user permissions to save reports in the report destination. To resolve the issue, specify a different path in the Create report window.

These are some of the possible reasons why you cannot open the search:

• The person who created the search used one or more search categories that are not available to you. To resolve the issue, create a new search.
• The search that you are trying to open uses search categories that are not available in the version of XProtect Smart Client that you are using. To resolve the issue, download a newer version of XProtect Smart Client.
• The search categories that are not available to you may require additional licenses. Please contact your system administrator.

You have selected a search result, but the associated device is not displayed on the smart map in the preview area. The reason is that the device has not been geographically positioned. To resolve this issue, do one of the following:

• Go to your smart map and add the device. See Add devices to smart map

• Ask your system administrator to specify the geo coordinates in the device properties in XProtect Management Client