Smart Connect

Smart Connect enables you to verify that you have configured the XProtect Mobile correctly without logging in with a mobile device or a tablet to do the validation. It also simplifies the connection process for the XProtect Mobile client and XProtect Web Client users.

This feature requires that your XProtect Mobile server uses a public IP address and that your system is licensed with a Milestone Care Plus subscription package.

The system gives you instant feedback in the Management Client if the remote connectivity setup has been set up successfully and confirms that the XProtect Mobile server is accessible from the Internet.

Smart Connect enables the XProtect Mobile server to switch seamlessly between internal and external IP addresses and connect to the XProtect Mobile from any location.

To make it easier to set up customers’ mobile clients, you can send an email directly from within the Management Client to the end-user. The email includes a link that adds the server directly to XProtect Mobile. This completes the setup without any need to enter network addresses or ports.

Set up Smart Connect

To set up the Smart Connect feature, do the following:

  1. In Management Client, in the navigation pane, expand Servers, and select Mobile Servers.
  2. Select the mobile server and click the Connectivity tab.
  3. Enable Universal Plug and Play discoverability on your router.
  4. Configure connection settings.
  5. Send an email message to users.
  6. Enable connections on complex network.

Enable Universal Plug and Play discoverability on your router

To make it easy to connect mobile devices to XProtect Mobile servers, you can enable Universal Plug and Play (UPnP) on your router. UPnP enables the XProtect Mobile server to configure port forwarding automatically. However, you can also manually set up port forwarding on your router by using its web interface. Depending on the router, the process for setting up port mapping can differ. If you are not sure how to set up port forwarding on your router, see the documentation for that device.

Every five minutes, the XProtect Mobile Server service verifies that the server is available to users on the Internet. The status displays in the upper-left corner of the Properties pane: Server accessible through internet status. .

Enable connections on complex network

If you have a complex network where you have custom settings, you can provide the information users need to connect.

On the Connectivity tab, in the Internet Access group, specify the following:

  • If you use UPnP port mapping, to direct connections to a specific connection, select the Configure custom Internet access check box. Then provide the IP address or host name and the port to use for the connection. For example, you might do this if your router does not support UPnP or if you have a chain of routers
  • If your IP addresses often change, select the Check to retrieve IP address dynamically check box

Configure connection settings

  1. In Management Client, in the navigation pane, expand Servers, and select Mobile Servers.
  2. Select the server and click the Connectivity tab.
  3. Use the options in the General group to specify the following:
    • To make it easy for XProtect Mobile client and XProtect Web Client users to connect to XProtect Mobile servers, select the Enable Smart Connect check box

    • Set a time frame for how often the XProtect Mobile client and XProtect Web Client must indicate to the mobile server that they are up and running

    • To make the XProtect Mobile server discoverable on the network by means of the UPnP protocols, select the Enable UPnP discoverability check box
    • To enable the XProtect Mobile server, do the port mapping by itself if the router is configured for it, select the Enable automatic port mapping check box

Send an email message to users

To make it easier to set up XProtect Mobile client and XProtect Web Client, you can send an email directly from within the Management Client to the end-user. The email includes a link that adds the server directly to XProtect Mobile. This completes the setup without any need to enter network addresses or ports.

  1. In the Email invitation to field, enter the email address for the recipient of the Smart Connect notification, and then specify a language.
  2. Next, do one of the following:
    • To send the message, click Send
    • Copy the information to the messaging program you use

For more information, see:

Requirements for Smart Connect setup

Connectivity tab