Logging in and out

You can log in to the XProtect Mobile client as a basic user or as a Windows user, or you can log in with an external IDP. Your system administrator defines the authentication login method in XProtect Management Client.

Milestone recommends that you use a secure connection when you manage your user credentials.

Steps to log in as a basic user for the first time

To log in as a basic user for the first time, you must change the temporary password that your system administrator has given you:

Tap the XProtect Mobile app icon. Then, tap Add servers.
From the list of servers in your network, tap the mobile server you want to connect to.
On the Add servers screen, enter the server details and tap Continue login.
On the Login screen:
1. Select Basic user as your authentication login method.
  Your system administrator must define the user profile in the surveillance system.
2. Enter your user name and temporary password and tap Log in. A dialog box appears.
3. Tap Continue to open a new window.
Follow the instructions in the Set a new password wizard and save your new password.
After saving your changes, you will be redirected back to:
- Android - The Login screen to continue your login as a basic user.
- iOS - The Servers screen to continue your login as a basic user. On the Servers screen, tap the relevant server to open the Login screen.
On the Login screen, enter your user name and new password. By default, the Remember me setting is enabled.
Tap Log in.

Steps to log in as a basic user

Tap the XProtect Mobile app icon.
On the Servers screen:
- If you want to log in to a new mobile server, tap Add server to open the Add server screen. Follow the instructions to connect your mobile device to the mobile server (see Connect your mobile device to a mobile server or disconnect a mobile server). Then, continue with step three of this procedure.
- If you want to log in to an already added server, from the list of servers, tap the relevant mobile server.
  - If you have enabled the Remember me setting, you log in to the server directly.
  - If you haven't enabled the Remember me setting, continue with step three of this procedure.
On the Login screen:
1. Select Basic user as your authentication login method.
  Your system administrator must define the user profile in the surveillance system.
2. Enter your user credentials. By default, the Remember me setting is enabled.
3. Tap Log in.
(Optional) If your system administrator has set up two-step verification for your user account, you are asked for a verification code, which the system sends to your email address. If in doubt, ask your system administrator for the email address.
1. Open your email program and make a note of the numbers.
2. Enter the code in the XProtect Mobile app and tap Log in.
  If you do not use the verification code within a specific period of time (the default period of time is five minutes), the verification code times out. You can then request a new code on the screen where you enter the code.
  If you exceed the number of allowed code entry attempts (the default number is three), you will be blocked from making more attempts. In that case, you must log out of the XProtect Mobile app and log in again.

If your system administrator forces you to change your password on the next login, follow the steps listed above to log in.

If you use an MDM functionality on your mobile device, the mobile server details will be entered automatically and after you tap on the relevant mobile server, you'll go to the Login screen directly. For more information, see Mobile device management (MDM) (explained).

Steps to log in as a Windows user:

Tap the XProtect Mobile app icon.
On the Servers screen:
- If you want to log in to a new mobile server, tap Add server to open the Add server screen. Follow the instructions to connect your mobile device to the mobile server (see Connect your mobile device to a mobile server or disconnect a mobile server). Then, continue with step three of this procedure.
- If you want to log in to an already added server, from the list of servers, tap the relevant mobile server.
  - If you have enabled the Remember me setting, you log in to the server directly.
  - If you haven't enabled the Remember me setting, continue with step three of this procedure.
On the Login screen:
1. Select Windows user as your authentication login method.
  Your system administrator must define the user profile in the surveillance system.
2. Enter your user credentials. Windows user credentials are specific to a machine or a domain. By default, the Remember me setting is enabled.
3. Tap Log in.

Steps to log in with an external IDP

Tap the XProtect Mobile app icon.
On the Servers screen:
- If you want to log in to a new mobile server, tap Add server to open the Add server screen. Follow the instructions to connect your mobile device to the mobile server (see Connect your mobile device to a mobile server or disconnect a mobile server). Then, continue with step three of this procedure.
- If you want to log in to an already added server, from the list of servers, tap the relevant mobile server.
On the Login screen, tap Log in with [Name of an external IDP] (see External IDP and XProtect Mobile client (explained).

Steps to log out from the XProtect Mobile server

In the app, go to the server screen.
In the upper left-hand corner, tap the user menu.
Tap Log out.
Logging out will remove your saved user credentials for this mobile server.