Enable or disable notifications

If you have configured events and alarms in your surveillance system, XProtect Mobile can send you a notification when events trigger alarms or when something goes wrong with a device or server. If you have the app open, XProtect Mobile displays the notification in the app.

If you want XProtect Mobile to notify you even when you don't have the app open, you must enable push notifications. Push notifications are sent to your mobile device. Settings for notifications on your mobile device determine how you are notified. For example, it can display a banner or play a distinctive sound.

Push notifications are available only if you have purchased a Milestone Care Plus license.

To receive notifications, you must enable the notifications setting on the app level (Android), mobile device, and server level.

Steps to enable or disable notifications on app level (Android) and mobile device level

By default, in the XProtect Mobile client, the notifications setting is enabled on the app (Android) and device level.

For Android users

  1. Open your XProtect Mobile app.
  2. On the Servers screen, tap .
  3. On the Settings screen, go to Push notifications and enable or disable the setting. To receive push notifications, you must also enable the notifications setting for the app on your mobile device.

For Android and iOS users

  1. Go to the settings of your device. Tap XProtect Mobile, then tap Notifications.
  2. Enable or disable the Allow Notifications setting.

Steps to enable or disable notifications on server level

By default, in the XProtect Mobile client, the notifications setting is disabled when you add a server.

  1. Open XProtect Mobile, and then do the following:
    • Android - From the list of servers, go to the server you want to connect to, tap , then tap Edit. On the Edit server screen, under Notifications, enable or disable Receive notifications per that server. If you haven't enabled the Push notifications setting in the app, tap the Go to the app settings link. To receive push notifications, you must also enable the notifications setting for the app on your mobile device.
    • iOS - From the list of servers, in the upper right-hand corner, tap Edit. Tap the server that you want to connect to, and then under Notifications, enable or disable Receive notifications per that server. If you haven't enabled the notifications setting for the XProtect Mobile app on your mobile device, tap the Go to the mobile device settings link.

      If you disable Receive notifications, you will receive server status notifications only. If you have enabled the notifications setting but you haven't saved your user credentials, you are prompted to enter your credentials or use your external IDP login method each time before you open a received notification.

  2. To specify the alarms that you will be notified about, tap Notification settings (iOS) or Tap to configure (Android), and then do one of the following:
    • Enable Alarms:
      • Select All alarms - You will be notified when any alarm is triggered, regardless of the alarm's owner or source.
      • Select My alarms - You will be notified when an alarm that you own is triggered or when someone assigns an alarm to you.
    • Disable Alarms - You will not be notified when events trigger alarms. However, you will be able to see those alarm events listed under Alarms.
  3. To save your changes:
    • Android - Tap Save server settings.
    • iOS - Tap Done.