Change password in XProtect Mobile client

Changing your password often increases the security of your XProtect VMS system. If you log in as a basic user, you can change your password whenever you want to, or your system administrator can force you to change your password. If you use the Windows authentication method, only your system administrator can change your password.

To be able to manage your user credentials, you must use XProtect VMS 2021 R1 or later.

To change your password for an already added mobile server:

1. Open the XProtect Mobile app, then on the Servers screen, tap the relevant mobile server.
   • If you have saved your user credentials, the server screen displays.
     1. In the upper left-hand corner of the server screen, tap the user menu.
     2. In the user menu, tap Change password to open a new browser window.
   • If you haven't saved your user credentials, on the Login screen:
     1. Select the Basic user authentication.
     2. Tap Change password to open a new browser window.
2. Follow the instructions in the Set a new password wizard and save your new password.
3. After saving your changes, you'll be redirected to the Servers screen in the XProtect Mobile app.
4. Tap the relevant mobile server. The Login screen displays.
5. On the Login screen, in the User name and Password fields, enter your user credentials. By default, the Remember me setting is enabled.
6. Tap Log in.

If you have forgotten your current password, you must contact your system administrator. The system administrator will force you to change your password on your next login.

Your account will be locked out if you have made many unsuccessful login attempts. You can either wait for the lockout time to expire or contact your system administrator. The administrator can enable your account again and, in addition, may force you to change your password on the next login.