Issue: Recording Server goes offline when switching Management Server cluster node

If you set up a Microsoft cluster for Management Server redundancy, the Recording Server or Recording Servers may go offline when switching Management Server between the cluster nodes.

To correct this, do the following:

When doing configuration changes, on the Microsoft Failover Cluster Manager, pause the control and monitoring of the service so the Server Configurator can make the changes and start and/or stop the Management Server service. If you change the failover cluster service startup type to manual, it should not result in any conflicts with the Server Configurator.

On the Management Server computers:

1. Start the Server Configurator on each of the computers that have a management server installed.
2. Go to the Registration page.
3. Click the pencil () symbol to make management server address editable.
4. Change the management server address to the cluster role name hosting the Management Server, for example http://MyCluster.
5. Click Register.

On computers that have components that use the Management Server (for example, Recording Server, Mobile Server, Event Server, API Gateway):

1. Start the Server Configurator on each of the computers.
2. Go to the Registration page.
3. Change the management server address to the cluster role name hosting the Management Server, for example http://MyCluster.
4. Click Register.