Installation log files and troubleshooting

During an installation, upgrade or uninstallation, log entries are written to various installation log files: To the main installation log file installer.log and to the log files belonging to the different system components you are installing. All log entries have a time stamp and the most recent log entries are at the end of the log files.

You can find all installation log files in the C:\ProgramData\Milestone\Installer\ folder. Log files that are named *I.log or *I[integer].log are log files about new installations or upgrades while log files named *U.log or *U[integer].log are about uninstallations. If you have bought a server with an already installed XProtect system through a Milestone partner, there might not be any installation log files.

The log files contain information about the command‑line parameters and command‑line options and their values used during an installation, upgrade or uninstallation. To find the used command‑line parameters in the log files, search for Command Line: or Parameter ' depending on the log file.

For troubleshooting, the main installation log file installer.log is the first place to look. If there were any exceptions, errors, or warnings during the installation, these have been logged. Try to search for exception, error, or warning. "Exit code: 0" means a successful installation and "Exit code: 1" the opposite. Your findings in the log files may enable you to find a solution on Milestone Knowledge Base. If not, contact your Milestone partner and share the relevant installation log files.