Milestone Diagnostics Tool (explained)

Introduction

Milestone Diagnostics Tool is a system diagnostics tool that gathers and displays detailed information about your system setup. This information includes, but is not limited to, ports, camera drivers, software versions and hardware information. You can also find a list of all cameras that have been added to the system, including the specific device model and camera manufacturer, no matter the size of the system setup.

Milestone Diagnostics Tool is provided free of charge with any installation and without any restrictions. Milestone Diagnostics Tool is compatible with all XProtect VMS products:

XProtect Advanced products:

XProtect® Corporate
XProtect® Expert
XProtect® Professional+
XProtect® Express+
XProtect® Essential+

XProtect Professional products:

XProtect® Enterprise
XProtect® Professional
XProtect® Express

Where to find Milestone Diagnostics Tool

For XProtect versions before 2017 R1 (11.a), you must download the Milestone Diagnostics Tool and place it on a server that is connected to your system.

If you are using XProtect versions from 2017 R1 (11.1a) or later, you can find the Milestone Diagnostics Tool in one of the following locations in your installation:

XProtect Advanced products
- XProtect Management Server— install location
  
  {Drive letter}:\Program Files\Milestone\XProtect Management Server\Tools\DiagnosticsTool\
- XProtect Recording Server— install location
  
  {Drive letter}:\Program Files\Milestone\XProtect Recording Server\Tools\DiagnosticsTool\
XProtect Professional products
- Product installer — install location
  
  {Drive letter}:\Program Files (x86)\Milestone\Milestone Surveillance\Diagnostics\
Other components
- XProtect Event Server— install location
  
  {Drive letter}:\Program Files\Milestone\XProtect Event Server\Tools\Diagnostics Tool\
- XProtect LPR Server — install location
  
  {Drive letter}:\Program Files (x86)\Milestone\XProtect LPR Server\Tools\Diagnostics Tool\
- XProtect Smart Client— install location
  
  {Drive letter}:\Program Files\Milestone\XProtect Smart Client\Tools\DiagnosticsTool\