Recovery

You can do a recovery on your Milestone Husky unit, which resets your unit to the factory default state and lets you start over and reconfigure your unit from scratch.

Recovery will:

  • Reset your Husky unit to the factory default
  • Run Husky Assistant wizard to configure your unit
  • Help you install Milestone XProtect

All data on the Windows (C:) drive will be lost, and your XProtect system will not record any video during the recovery of your unit. You can save the Milestone XProtect VMS configuration before you start the recovery.

Data on the Data (D:) drive will not be deleted.

For detailed feature descriptions and procedures for configuration and maintenance, see the administrator manual for XProtect VMS.

Factory reset from recovery partition

You can perform a factory reset from the recovery partition of your unit if you are running Husky Assistant version 4.2 or later and using the Husky Image version 1.3 or later.

The Husky Assistant version and the Husky Image version are displayed on the Overview page of the Husky Assistant properties.

Your Husky IVO unit must also have successfully completed first use installation and configuration as the recovery partition is created by the Husky Assistant during the first use configuration process.

If your Husky product does not contain the recovery partition or if you do not want to use the recovery partition on the unit, you can perform a factory reset by using a bootable USB flash drive from Milestone support.

To perform a factory reset from the recovery partition from within Husky Assistant

If you are running a Husky IVO unit with a recovery partition and Husky Assistant version 4.6 or newer, you can perform a factory reset from the recovery partition from within Husky Assistant.

  1. On your Husky IVO unit, open Husky Assistant in maintenance mode, open the Support page and click the Factory Reset button to open the Choose an option page.
    The Factory Reset button will not be available if you use Remote Desktop to access your Husky IVO unit.
  2. On the Choose an option page, click Troubleshoot and select Husky factory reset to start the Husky IVO Recovery Tool.
  3. When the Husky IVO Recovery Tool is displayed, press Start to start the factory reset process and follow the instructions.

To perform a factory reset from the recovery partition from within Microsoft Windows

  1. On your Husky IVO unit, open the Recovery page in Windows settings > Update and Security page and press Restart now in Advanced startup to start your Husky unit in Windows recovery mode. When the Choose an option page is displayed, click Troubleshoot and select Husky factory reset to open the Husky IVO Recovery Tool.
  2. In Husky IVO Recovery Tool, press Start to initiate the factory reset process and follow the instructions.

To perform a factory reset from the recovery partition outside Microsoft Windows

If you cannot access your Microsoft Windows operating system, you can start a factory reset of your Husky unit during the initial boot sequence before Windows is loaded.

  1. When your Husky IVO unit is turned off, turn on the unit, and during the startup sequence, press F8 to open the Advanced Boot options page.
    You may have to press F8 several times to ensure the system boots into the menu and doesn’t start your Windows operating system. If Windows does start, let Windows load and turn off the unit again to repeat this step until the Advanced Boot options page opens.
  2. On the Advanced Boot options page, click Repair your Computer to open the Choose an option page.
  3. On the Choose an option page, select Troubleshoot to open the Troubleshoot page and click Husky factory reset to open the Husky IVO Recovery Tool.
  4. In the Husky IVO Recovery Tool, press Start to initiate the factory reset process and follow the instructions.

Factory reset from a bootable USB device

You can also perform a factory reset by using a bootable USB flash drive from Milestone support and starting your Husky IVO unit from the USB device.

Before the recovery process:

  1. Contact Milestone support to get the latest recovery software.
  2. Get help from Milestone support to create a bootable USB flash drive.
  3. Connect the USB flash drive to your Milestone Husky IVO unit.
  4. Prepare the BIOS settings to boot from USB flash drive.

To start the recovery process:

  1. Restart your unit.
  2. Boot from the USB flash drive.
  3. Your unit boots into recovery mode. Follow the instructions to complete the process.

For more information on first time use, see Turn on the unit and Complete the Husky Assistant Wizard.